The allegations made in these complaints are unverified, are not necessarily member of all consumers’ experiences with Advantage, and will get consist of dated guidance (about rates, bonus offers, etc.). Note that a lender with a large customer base is likely to also have a higher number of complaints when compared with smaller lenders.
“We have a fees bundle curently have an income motivated percentage which had been setup as a consequence of KHESLC, they withdraw XXXX from my checking account thirty days and place they when you look at the membership count XXXX hence continues that which you week and also just like the XXXX out-of XXXX so it letter I just obtained XX/XX/XXXX so i really should not be within the default XXXX XXXX”
We debated it back at my credit file and since I’d finalized a contract it mentioned that it actually was legitimate
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student fast auto and title loans Union City TN Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. In XX/XX/XXXX, I received an alert from my credit monitoring service that my student loan balance had increased. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. As a result I lost over of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
I do believe this become an excellent predatory financing tactic where KHESLC is able to increase accrued attract on loan without any knowledge or intent of your own debtor, as a way to increase their funds
“We first started acquiring calls out-of Kentucky advanced schooling shortly after my father passed away when you look at the XX/XX/XXXX. We stopped the fresh new phone calls to start with but felt like I desired to clean upwards my credit and so i answered the phone. We presumed on account of my personal mood once my father enacted, this was the loan I got years and years in the past. We even set up percentage agreements towards the college or university so i you’ll pay-off good morning. Well once i is actually getting deeper to your my personal credit file seeking to acquire one thing repaired I observed almost every other fraudulent pastime to my credit history. Including that have a couple of other social cover quantity pertaining to my personal account. Together with some other membership which were maybe not exploit and possess while the already been removed whenever i look over my personal credit history We noticed the school which i to begin with had the borrowed funds was on there additionally the account signed. In order I’m thinking about it Kentucky degree it suggests I’ve even generated costs that i hadn’t previous. It suggests I got the borrowed funds for the XXXX and i also did not get that loan out-of you to college for the XXXX. I additionally hit out over the institution and when it finally named myself straight back, I experienced a long discussion which have hi women regarding the my account I asked the woman to transmit me the first files of the loan where I experienced initial already been the borrowed funds to your organization. I have not received one to documentation via current email address. She and proceeded and on from the all processes We will have to experience, which, I shared with her which had been perhaps not my personal financing. I’m not planning to spend a loan that isn’t mine I will be taking action. We named and talked having a female towards the borrowing from the bank bureau who led me to contact all of you. Delight help me with this amount as it is browsing stop me personally off bringing my stimuli or anything that will come from the government such as for example my personal tax go back, ect. I really don’t are obligated to pay this financing, and i also can be attach a duplicate regarding dos away from my personal borrowing from the bank reports. Then you may note that I didn’t make this loan and just have pick all the fake passion that has been towards my personal membership. Many thanks for your some time and I hope so you’re able to tune in to right back soon.”